Privacy policy

Last Updated: August 3, 2026

At Culinex, we respect your privacy and take the protection of your personal information seriously. This Privacy Policy explains what information we may collect when you visit or shop through our website, how we use that information, and the choices you have regarding your information.

By using Culinex.shop, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, contact us, or otherwise interact with Culinex, we may collect information that you provide directly to us.

This may include:

  • Your name
  • Billing and shipping address
  • Email address
  • Phone number
  • Order and purchase details
  • Payment-related information
  • Information you provide when contacting customer support

We may also automatically receive certain technical information when you browse our website, such as your IP address, browser type, device information, and general information about how you interact with our website.

2. How We Use Your Information

We use the information we collect for normal business purposes, including to:

  • Process and fulfill your orders
  • Arrange delivery of purchased products
  • Provide order updates and tracking information
  • Process payments and refunds
  • Respond to customer service requests
  • Communicate with you about your orders
  • Maintain and improve our website and services
  • Detect, prevent, and address fraud, misuse, or security concerns
  • Meet applicable legal and regulatory requirements

We only use personal information when we have a legitimate reason to do so, such as fulfilling an order, providing a service you requested, maintaining our business operations, or complying with legal obligations.

3. Payment Information

Culinex offers several payment options, including Shop Pay, Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, and PayPal Wallet.

Payment transactions may be handled by the applicable payment provider. Your payment information may therefore be collected and processed by those providers according to their own privacy practices and policies.

Culinex does not need to retain complete payment card details when those details are processed securely by a third-party payment provider.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help the site function properly and provide a smoother shopping experience.

These technologies may help us:

  • Keep items in your shopping cart
  • Remember certain preferences
  • Understand how visitors use our website
  • Improve website performance
  • Help protect our website and transactions

You can adjust cookie settings through your browser. Please note that disabling certain cookies may affect some features or functionality of the website.

5. Information Sharing

Culinex does not sell or rent your personal information as a source of revenue.

We may share information when reasonably necessary to operate our business. For example, information may be shared with trusted service providers that assist us with:

  • Payment processing
  • Order fulfillment
  • Shipping and delivery
  • Website hosting and technical services
  • Customer support
  • Fraud prevention and security

These parties receive information only as reasonably necessary to perform services for Culinex or to fulfill a specific business purpose.

We may also disclose information when required by law, legal process, court order, or governmental request, or when disclosure is reasonably necessary to protect the rights, property, or safety of Culinex, our customers, or others.

6. Order and Shipping Information

When you purchase a product from Culinex, we use the information necessary to fulfill and deliver your order.

This may include your name, shipping address, contact details, order information, and other information needed by our fulfillment or shipping partners.

We may also use your email address or phone number to contact you about your order, including shipping updates or tracking information.

7. Customer Communications

If you contact Culinex by email, phone, or another available customer service channel, we may retain information from that communication so we can respond to your request and maintain appropriate customer service records.

You can contact us at:

Email: support@culinex.shop
Phone: +1 315-275-7281

8. Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no website, online transaction, or method of electronic storage can be guaranteed to be completely secure. For this reason, while we work to protect your information, we cannot promise absolute security.

9. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

The length of time may depend on factors such as whether the information is needed to complete an order, provide customer service, resolve a dispute, maintain business records, prevent fraud, or satisfy legal and accounting requirements.

When information is no longer reasonably required, we may securely delete or otherwise dispose of it.

10. Your Privacy Choices

Depending on applicable law, you may have certain rights concerning your personal information.

These may include the ability to request access to, correction of, or deletion of certain personal information that we hold about you.

If you would like to make a privacy-related request, please contact us using the information provided below. We may need to verify your identity before completing certain requests in order to protect your information.

11. Children's Privacy

Culinex's website and products are not intended to knowingly collect personal information from children.

If you believe a child has provided personal information to us without appropriate permission, please contact us so that we can review the matter and take reasonable steps where necessary.

12. Third-Party Websites

Our website may contain links or connections to websites, services, or platforms operated by third parties.

If you choose to visit a third-party website, that website's privacy policy and terms will apply to your activity there. Culinex is not responsible for the privacy practices, content, or security of websites that we do not operate.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or legal requirements.

When changes are made, we will update the Last Updated date at the top of this page. We encourage you to review this page periodically so you remain aware of how Culinex handles personal information.

14. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us:

Culinex
Website: www.culinex.shop
Email: support@culinex.shop
Phone: +1 315-275-7281
Business Address: 445 Albee Square W, Brooklyn, NY 11201, United States