Refund policy

Last Updated: August 3, 2026

At Culinex, we want you to feel confident when ordering kitchen products from our store. If your purchase does not work out, we offer a straightforward 30-day return policy for eligible items.

Please review the information below before sending an item back.

1. 30-Day Return Period

You may request a return within 30 days from the date your order is delivered.

To qualify for a return, the item must be:

Unused and in its original condition
Free from signs of use, damage, or alteration
Returned with its original packaging and included parts, where applicable
Purchased directly through Culinex

Items that have been used, damaged after delivery, or returned in an unsuitable condition may not be accepted.

2. How to Request a Return

If you would like to return an item, please contact our customer support team first:

Email: support@culinex.shop
Phone: +1 315-275-7281

Please include your order number and a brief explanation of the reason for your return. Our support team will provide the return instructions and let you know where the item should be sent.

Please do not send a return to our business address unless our support team specifically instructs you to do so.

3. Return Shipping Costs

Unless otherwise agreed by Culinex, the customer is responsible for the cost of return shipping.

We recommend using a shipping service that provides tracking, since Culinex cannot be responsible for a returned package that is lost or damaged while being shipped back to us.

4. Return Inspection

Once we receive your returned item, our team will inspect it to make sure it meets the conditions described in this policy.

If the return is approved, we will begin processing your refund.

If the item does not meet the return requirements, we may decline the refund or contact you to discuss the available options.

5. Refunds

Approved refunds are issued to the original payment method used when placing the order.

After your return has been approved, please allow approximately 5–10 business days for the refund to be processed.

Once the refund has been released by Culinex, the time it takes for the funds to appear in your account can vary depending on your bank, card issuer, or payment provider.

6. Items That Are Not Eligible for Return

We only accept unused items for return. Products that show signs of use, damage, or alteration may not qualify for a refund.

For this reason, please inspect your order before using the product and contact us as soon as possible if there is a problem.

7. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an item that is different from what you ordered, please contact us promptly at support@culinex.shop.

To help us resolve the issue quickly, please provide your order number along with clear photos or other relevant details about the problem. We will review the situation and work with you on the appropriate resolution.

8. Order Cancellation

Because orders may move into processing shortly after they are placed, cancellation requests should be sent to us as soon as possible.

Please contact support@culinex.shop with your order number if you need to request a cancellation. We will do our best to accommodate the request, but an order that has already entered processing or shipment may no longer be eligible for cancellation.

9. Refunds for Returned Orders

Culinex does not issue cash refunds or send refunds to a different payment account. Approved refunds are returned to the same payment method used for the original purchase.

Any applicable shipping or return costs that were paid by the customer are generally not refundable.