Shipping policy

Last Updated: August 3, 2026

At Culinex, we work to get your kitchen products packed and on their way as quickly as possible. This Shipping Policy explains how we process orders, when you can expect delivery, and what to know about tracking and shipping delays.

1. Order Processing

Orders are generally processed within 1–3 business days after the order has been successfully placed and payment has been confirmed.

Our order cut-off time is 5:00 PM based on the business address time. Orders placed after the daily cut-off may be processed on the next business day.

Please keep in mind that processing time is separate from the delivery period.

2. Shipping & Delivery

Culinex offers free standard shipping on all products.

Once your order has been processed and shipped, standard delivery generally takes approximately 5–11 business days.

The overall time from placing an order to receiving it may therefore include both the 1–3 business day processing period and the 5–11 business day delivery period.

Delivery estimates are provided as a general guide and are not guaranteed dates. Actual delivery times may vary depending on the destination, carrier operations, weather, holidays, and other circumstances outside our control.

3. Shipping Confirmation & Tracking

Once your order has been shipped, a tracking number will be provided when available.

Tracking information allows you to follow your package as it moves through the carrier's delivery network. Please allow some time for tracking information to become active after the shipment has been handed over to the carrier.

4. Free Standard Shipping

Standard shipping is free on all Culinex products.

There is no additional standard shipping charge added to eligible orders during checkout.

5. Accurate Shipping Information

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully check your shipping details before submitting your order. If an incorrect or incomplete address is provided, delivery may be delayed or the package may be returned by the carrier.

If you notice an error in your shipping information, please contact us as soon as possible at support@culinex.shop. We will do our best to help, but we cannot guarantee that an address can be changed after an order has entered processing or shipment.

6. Delivery Delays

Although we aim to deliver orders within the estimated timeframe, some delays may occur.

Delivery may take longer than expected because of:

  • Carrier delays
  • Severe weather
  • Holidays or peak shipping periods
  • Transportation interruptions
  • Incorrect or incomplete delivery information
  • Unexpected operational issues
  • Events outside our reasonable control

If your package is delayed, please check the tracking information first. You may also contact our customer support team if you need assistance.

7. Lost or Missing Packages

If tracking shows that a package was delivered but you cannot locate it, please first check around your delivery location and with other members of your household or building.

You may also contact the carrier using the tracking information provided.

If you still cannot locate the package, contact Culinex at support@culinex.shop with your order details, and we will review the situation with you.

8. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as reasonably possible.

We recommend keeping the packaging and taking clear photographs of the package and the product. These details may help us review the issue and determine the appropriate next step.

9. Incorrect or Missing Items

If you receive an incorrect product or an item is missing from your order, please contact our customer service team at support@culinex.shop.

Please provide your order number and a description of the issue so that we can review your order and assist you.

10. Returns and Shipping Costs

Culinex accepts eligible returns within 30 days.

Returned products must be unused and meet the requirements of our return policy.

Return shipping costs are the customer's responsibility.

For return instructions and additional requirements, please review our Return and Refund Policy or contact us before sending an item back.

11. Refunds

If a returned item is approved for a refund, the refund will be sent to the original payment method used for the order.

Refunds are generally processed within 5–10 business days after the return has been approved.

Once Culinex processes the refund, the time it takes for the money to appear in your account may depend on your bank or payment provider.

12. Order Cancellations

If you need to cancel an order, please contact us as quickly as possible after placing it.

Because orders may enter processing shortly after purchase, we cannot guarantee that a cancellation request can be completed.

Once an order has already been processed or shipped, it may no longer be possible to cancel it. In that case, the order may be handled under our return policy.

13. Shipping Contact Information

If you have questions about shipping, delivery, tracking, or an order that has not arrived, please contact us:

Culinex
Website: www.culinex.shop
Email: support@culinex.shop
Phone: +1 315-275-7281
Business Address: 445 Albee Square W, Brooklyn, NY 11201, United States