Terms of service
Last Updated: August 3, 2026
Welcome to Culinex. These Terms of Service set out the rules that apply when you visit our website, browse our products, or place an order with us.
By accessing or using our website, you agree to these Terms of Service. If you do not agree with any part of these terms, please do not use the website.
1. About Culinex
Culinex operates an online store offering kitchen products to customers.
Store Name: Culinex
Website: www.culinex.shop
Email: support@culinex.shop
Phone: +1 315-275-7281
Business Address: 445 Albee Square W, Brooklyn, NY 11201, United States
2. Using Our Website
You may use our website for lawful personal and shopping purposes.
When using Culinex, you agree not to:
- Use the website for any unlawful or fraudulent purpose
- Attempt to interfere with the operation or security of the website
- Access areas or information that you are not authorized to access
- Introduce harmful software, code, or other malicious material
- Copy, reproduce, or misuse website content without permission
- Provide false or misleading information when placing an order
- Use the website in a way that could harm Culinex, our customers, or our services
We reserve the right to restrict or terminate access to the website when we reasonably believe these Terms have been violated.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on our website are accurate and helpful.
However, minor differences may occur between a product shown online and the actual product, including differences in appearance caused by screen settings, lighting, or other technical factors.
We reserve the right to correct errors, update product information, or make changes to products without prior notice.
4. Product Availability
Products displayed on our website are subject to availability.
Adding an item to your cart does not guarantee that the product will remain available until checkout is completed.
If a product becomes unavailable after an order is placed, we will contact you regarding the available options.
5. Pricing and Payment
Prices displayed on the website are subject to change without notice.
Culinex accepts the following payment methods:
- Shop Pay
- Visa
- Mastercard
- American Express
- Diners Club
- Discover
- Apple Pay
- Google Pay
- PayPal Wallet
By submitting an order, you confirm that the payment and other information provided by you is accurate and that you are authorized to use the selected payment method.
6. Order Acceptance
Submitting an order through our website does not automatically guarantee that the order will be accepted.
We may decline or cancel an order when reasonably necessary, including in situations involving product availability, pricing errors, suspected fraud, incorrect information, or other circumstances that prevent us from properly fulfilling the order.
If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method.
7. Order Processing
Our standard order processing time is approximately 1–3 business days.
Processing begins after the order has been successfully placed and the payment has been authorized.
Orders may occasionally take longer to process due to circumstances outside our reasonable control, such as unusually high order volume or other operational issues.
8. Shipping and Delivery
Culinex currently provides free standard shipping on all products.
Estimated delivery time is approximately 5–11 business days after the order has been processed.
Delivery estimates are provided as a general guide and are not a guaranteed delivery date. Actual delivery time may vary depending on the destination, carrier operations, weather, holidays, or other circumstances outside our control.
Where available, a tracking number will be provided so that you can follow the progress of your shipment.
9. Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
If an order is shipped to an incorrect address because incorrect information was supplied at checkout, additional shipping costs or other limitations may apply.
Please review your shipping details carefully before completing your purchase.
10. Order Cut-Off Time
Our order cut-off time is 5:00 PM (NY)
Orders placed after the applicable cut-off time may be treated as being received on the following business day for processing purposes.
11. Returns
Culinex accepts eligible returns within 30 days of delivery.
To qualify for a return, the product must be unused and in suitable condition for return.
Customers are responsible for the cost of return shipping unless Culinex agrees otherwise.
Before sending anything back, please contact us at support@culinex.shop so our team can provide the appropriate return instructions.
For complete details regarding eligible returns, please refer to our Return and Refund Policy.
12. Refunds
Approved refunds are issued to the original payment method used for the purchase.
Once a return has been received and approved, please allow approximately 5–10 business days for the refund to be processed.
After Culinex processes the refund, the time required for the funds to appear in your account may depend on your bank, card issuer, or payment provider.
13. Cancellations
If you need to cancel an order, contact us as soon as possible after placing it.
Because orders may enter processing shortly after they are submitted, we cannot guarantee that every cancellation request can be completed.
Once an order has already been processed or shipped, cancellation may no longer be available. In that situation, the order may instead be subject to our return policy.
14. Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or contains an incorrect product, please contact Culinex promptly at support@culinex.shop.
Please include your order number and, where helpful, photographs or other information showing the issue. We will review the matter and determine the appropriate solution.
15. Intellectual Property
The content appearing on the Culinex website, including text, product descriptions, graphics, logos, images, design elements, and other materials, belongs to Culinex or its respective content providers and is protected by applicable intellectual property laws.
You may view and use website content for your personal shopping purposes, but you may not reproduce, distribute, modify, publish, or commercially exploit our content without prior written permission.
16. Third-Party Services
Certain features of our website may rely on third-party companies or services, including payment processors, shipping providers, and other service providers.
Those third parties may have their own terms and policies. Culinex is not responsible for the independent practices, policies, or services of third-party providers.
17. Disclaimer
We make reasonable efforts to keep our website available and our information accurate. However, the website and its content are provided on an “as available” basis.
We do not guarantee that the website will always operate without interruption, errors, delays, or security issues.
To the extent permitted by applicable law, Culinex disclaims warranties that cannot reasonably be guaranteed, including implied warranties relating to the website or its availability.
18. Limitation of Liability
To the extent permitted by applicable law, Culinex will not be responsible for indirect, incidental, special, or consequential losses arising from your use of the website or from circumstances beyond our reasonable control.
Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
19. Events Beyond Our Control
Culinex is not responsible for delays or failures caused by circumstances that are outside our reasonable control.
Such circumstances may include severe weather, natural disasters, transportation interruptions, carrier delays, government actions, internet or service interruptions, labor disruptions, or other unexpected events.
When possible, we will take reasonable steps to minimize the impact of such events on our customers.
20. Changes to These Terms
We may update these Terms of Service when necessary to reflect changes to our website, business practices, services, or legal requirements.
Any updated version will be posted on this page with a revised Last Updated date.
Your continued use of the website after changes are posted means that you accept the updated Terms.
21. Governing Law
These Terms of Service are intended to be governed by the applicable laws of the United States and the State of New York, without regard to conflict-of-law principles, to the extent permitted by applicable law.
22. Contact Us
If you have questions about these Terms of Service, an order, or any of our policies, please contact us:
Culinex
Website: www.culinex.shop
Email: support@culinex.shop
Phone: +1 315-275-7281
Business Address: 445 Albee Square W, Brooklyn, NY 11201, United States